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Professional Services

Professional Services encompasses all aspects of implementation, service operation and support provided to our customers. We work with you to ensure that you gain the maximum benefit from the investment you have made.

At Aquila Heywood our Professional Services solutions provide customers with specialist project and product knowledge, training and packaged consultancy services to help you successfully meet your challenges.

Delivering Excellence

Our aim is to provide comprehensive implementation and support services that deliver:

Fast and accurate automated calculations at lower cost

Comprehensive testing that performs to exacting quality standards

Expert analysis and mapping of complex migration requirements

End-to-end implementation services that fully integrate our solution into your organisation

Tailored operating model from years of best-practice experience

Customised training that suits your team's needs

Platform Implementation Services

Implementation Consultancy

Aquila Heywood works closely with you to understand how you work and how best to integrate our technology into your operations. This insight allows a detailed strategy to be developed, which offers the most effective way to improve your service to members while optimising operational efficiency.

Dedicated Project Management

Our governance framework and experienced team of project managers will control risks, timescales and budget to ensure there are no surprises. We take pride in our delivery track record and will do everything needed to ensure that your project goes smoothly – from small-scale system tweaks to large change and transformation programmes.

Data Migration

Great administration is built on good data, and a key part of our implementation is the movement of existing data from the system(s) we are replacing. This is seen as a high-risk and time-consuming activity by many customers, but that does not have to be the case. With over 30 years' experience, we will develop a comprehensive migration strategy for you, including:

Analysing the quality of your existing data and planning out how to tackle problem areas

Assistance with extracting data from ceding systems and mapping it to our platform

Automated cleansing of data in bulk during the transition

Powerful tools to map, transform and import data

Robust reconciliation process to provide an audit of what has been migrated

Pensions Calculations

For DB and Hybrid schemes, the core of your operation depends on calculating benefits accurately to ensure that members are paid the right amount at the right time. Our ability and experience in supporting the whole suite of calculations across Local Government Pension Scheme (LGPS) customers ensure customers receive fast, accurate implementation, and with a more comprehensive set of automated calculations than any other vendor.

For company schemes or life company DB/BPA portfolios, our professional service proposition focuses on core expertise that can define, build, test and deliver bespoke calculations quickly and accurately:

Over one million calculation scenarios automated

Single benefit calculations that include Final Salary and CARE scheme benefits

Full coverage for England & Wales, Scotland and Northern Ireland scheme calculations

Support for variants including 50:50 scheme, Underpins and ex-NHS members

Business and Platform Consultancy

Specialist Heritage Product Knowledge

Older products or schemes require understanding of complex product features or scheme benefits. Our staff have lots of experience in these areas, which is crucial to implementing the solution successfully.

With-profits, 80s/90s life/savings charging structures, DB benefits and legislative 'tranches' are examples where our specialist knowledge is a real differentiator.

Packaged Consultancy Services

Our range of packaged consultancy services deliver targeted solutions to common challenges:

Full system health checks

Periodic processing

Process review

Data quality

Benefits surgery

Continuous improvement