The growth of digital transformation has brought new challenges to scheme providers as they tackle a general pensions and savings knowledge deficit across an ageing population. While having a digital strategy is a step forward, educating and boosting member interactions and enticing the adoption of new propositions is needed.
At Aquila Heywood we help customers to engage and interact with their members across multiple devices and digital channels. Our engagement solution allows you to truly personalise communications.
Boost Member Engagement for Maximum Return
Measurably increase service and reduce complexity in managing member engagement
Build trust through enhanced interaction across multiple channels
Reduce cost-per-member and track behaviour, preferences and choices
Solve your Engagement Challenges
Our Member Self-Service (MSS) digital solution enables you to deliver engaging, context-sensitive communications, personalised to your audience. By utilising modern data analytics, you can better segment your audience and tailor your message accordingly. A range of guidance, advice and modelling tools encourages customers and stakeholders to become engaged with their finances.
Deliver Engaging and Dynamic Communications to Members
Configured and optimised self-service for multiple devices
Data analysis to identify member communication preferences and behaviour
Modelling tools enabling members to compare financial scenarios
Member segmentation tools to truly personalise propositions
What our Customers Say:
The new MSS has improved our relationship with our members providing a more tailored, responsive and straightforward engagement and communication channel... Aquila Heywood understood our needs and was able to deliver new MSS to our timelines and budget.
Pensions System Manager